Faulty MILWUKEE® hand tools can be replaced or repaired free of charge under a lifetime guarantee should they break during normal usage due to material or manufacturing fault. This excludes hand tools without apparent fault, worn out but still functional, rusty, burnt, abused, modified, transformed, ground, welded, used for other purposes than the normal use, destroyed by neglect or intentionally.*
 
*Terms of the MILWAUKEE® Hand Tool Lifetime Guarantee
 

• Lifetime Guarantee is granted by Techtronic Industries GmbH, Max-Eyth Str. 10, 71364 Winnenden, Germany.
• Lifetime is defined as the period of time a tool can be expected to last under normal use and conditions.
• Your dated proof of purchase or sales receipt must accompany all requests and claims under this guarantee coverage.
• In order to assert the guarantee, you must inform the guarantor by contacting your local Authorised Dealer (1) that a defect occurred in the hand tool (exact description of the defect); (2) at what time the defect occurred; (3) about the date of purchase proven by a copy of the sales receipt or another proof of purchase; (4) about the name of the seller (the company); (5) about the guarantee you are requesting (replacement or repair).
• This guarantee is granted to the original retail purchaser only and may not be transferred or assigned to subsequent owners.
• This guarantee is intended to cover Europe, UK, Middle East and Africa. You can contact your local Milwaukee® dealer by using the store locater available on our website using the following link: Store Locator or the Milwaukee® dealer from where you made the original purchase. Alternatively, you can contact Milwaukee® using the contact us page if you are unsure.
• Your statutory consumer rights in case of product defects remain unaffected. These rights are not restricted by this guarantee and continue to be free of charge.
• This guarantee excludes all MILWAUKEE® measuring devices.

In addition to any statutory rights resulting from the purchase of a new product, all MILWAUKEE branded power tools, outdoor tools and batteries are covered by a voluntary guarantee granted by the manufacturer as stated below. The MILWAUKEE Guarantee(s) are only applicable to purchaser(s) who purchase the products as end users ("Purchaser"). Retailers or rental companies are expressly excluded from any MILWAUKEE Guarantee(s).

The invocation of this voluntary guarantee does not limit the statutory legal rights of the Purchaser in case of a defect.

1. The standard guarantee period is 1 year ("Standard Guarantee”) and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase in order for the guarantee to be valid and enforceable. This guarantee applies only on new product(s).

2. There is an option for end users in certain countries to extend the Standard Guarantee for eligible power tool(s), outdoor tool(s) or batteries beyond the Standard Guarantee period by registering on the https://milwaukeetool.eu/ website. The eligibility of products for the extended guarantee is specified on packaging, on the website at https://warranty.milwaukeetool.eu , and/or contained within the relevant product documentation:

• a. The Standard Guarantee period of MILWAUKEE® eligible power tool(s) and outdoor power equipment can be extended from 1 year to a maximum of 3 years (1+2). With the exception of MX FUEL™ tool(s) for which guarantee can be extended from 1 year to a maximum of 2 years (1+1) only.
• b. The Standard Guarantee period of eligible MILWAUKEE® REDLITHIUM™ batteries including MX FUEL™ batteries can be extended to a maximum of 2 years (1+1).

All guarantee extensions are subject to registering online the newly acquired products within 30 days of the purchase date. The extended guarantee for MILWAUKEE® power tool(s), outdoor power equipment and REDLITHIUM™ batteries will only be granted if purchased via an Authorised MILWAUKEE® Distributor as set out on the website at https://milwaukeetool.eu/support/store-locator/ .

An eligible product can be registered for the extended guarantee if listed on the online registration form where this option is valid. All personal information of an end user will be processed in accordance with the privacy statement, which can be found here https://uk.milwaukeetool.eu/footer/privacy-policy/. The registration confirmation receipt, which is sent out by e-mail, and the original invoice showing the date of purchase will serve as proof of the extended guarantee.

3. All MILWAUKEE guarantee(s) are limited to repair and/or replacement of the defective product provided that the defect in workmanship or material existed at the date of purchase. No further costs or losses can be claimed.

4. For guarantee servicing, the product must be sent or presented to a MILWAUKEE® authorised service center(s) as listed on the website at https://milwaukeetool.eu/header/service/find-a-service-center/ . In some countries certain Authorised MILWAUKEE® Distributors undertake to send the product to the MILWAUKEE® service center(s).

When sending a product to a MILWAUKEE® service center, the product shall be safely packed (please see the safety instructions on the website at https://milwaukeetool.eu/service/ without any dangerous contents, marked with sender’s address and accompanied by a short description of the fault. We recommend the use of eservice driving you through the steps with all the necessary information for a quick service, https://eservice.milwaukeetool.eu/.

5. The guarantee servicing is provided in such way that defective parts of the products are repaired or replaced by non-defective parts at our discretion. If we refuse to remedy the defect or if, at our discretion, the remedy has failed, an equivalent replacement will be supplied. The replaced product(s) or part(s) become our property. Any repair/replacement under the guarantee(s) above are free of charge. This does not constitute an extension or a new start of the guarantee period. In some countries delivery charges or postage will have to be paid by the sender. The guarantee period including any extended guarantee period under these guarantee conditions for replaced spare parts ends with the guarantee period for the entire product, which was first subject to the Standard Guarantee.

6. The MILWAUKEE Guarantee(s) are granted by Techtronic Industries GmbH, Max-Eyth-Str.10, 71364 Winnenden, Germany, to the original Purchaser only and may not be transferred or assigned.

7. The MILWAUKEE Guarantee(s) are valid in the European Economical Areas (EEA), Switzerland, and United Kingdom. Outside these areas, please contact the retailer where the purchase was made to find out if another guarantee applies. These conditions shall be governed by German law to the exclusion of the rules of the UN-Convention on Contracts for the International Sale of Goods (“CISG”).

MILWAUKEE® Footwear has been designed to grant full satisfaction to the user. In case of any defect due to workmanship and raw materials at the date of purchase, the dealer can support you.
If you are the original purchaser, you need to bring the complete pair (previously cleaned) to the place of purchase or any official dealer with the proof of purchase, within 3 months of purchase.
In this case, if the defect is confirmed by the official dealer you can get a replacement.

Consider that support will not be provided if:

• The shoes have been not used in the conditions for which they have been designed for
• There are changes or alterations to the equipment
• External elements such as chemicals, water, fire, have altered the equipment
• Wear and tear
• Any deviations linked to the user's perception or expectation of the design, such as wrong size