WARRANTIES
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Can't find the Warranty you're looking for? Contact us here: 020 8532 5000
DeWalt tools come with a standard 1-year warranty right out of the box. Warranty excludes: Chucks, power leads, service items, filters, and any cleaning of the product
Extended Warranties
Most DeWalt tools can be registered for an extended 3 year warranty. The following DeWalt tools are EXCLUDED from the 3 year warranty: Fixing Tools e.g. Nailers, Powder Impact tools, Batteries and Chargers, reconditioned tools, Compressors, and Generators. Tools must be registered by the end user within 4 weeks of purchase
How To Register
You can register your eligible tool for the 3 year warranty using this link: www.DEWALT.eu/3
Technical Support / Contact
DeWalt Aftersales Team: 03308080719 (option 1) DeWalt Service Centre Locator: http://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturers warranty procedure using the contact details above.
Makita tools come with a standard 1-year warranty right out of the box. Warranty excludes: Chucks, power leads, service items, filters, and any cleaning of the product
Extended Warranties
Makita tools marked “CE” (except Batteries, Chargers, Accessories, Petrol Products, Production Tools / Air Tools, Gas Nailers, and Compressors) and purchased after 1st July 2012 are eligible to register for the extended 3-year warranty.
How To Register
You must register your tool within 30 days of purchase. You can register your tool here: https://www.makitauk.com/service-web-login.html You will need your tools serial number to complete the registration.
Technical Support / Contact
If your tool develops a fault within your warranty period, you can contact our dedicated Makita team on 01908 211 678 to arrange the collection and repair service.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (Collections will be chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturers repair procedure using the contact details above.
Terms & Conditions
http://www.makitauk.com/terms-and-conditions-of-3-year-warranty.html
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
Most Milwaukee products can be registered for a 3-year warranty. The products EXCLUDED from the 3-year warranty are: M28 Rechargeable battery packs, battery chargers, and accessories.
Packout Warranty
• Packout Powered Product: Radio + Lights + Vacuum (Extended Warranty can be registered)
• Packout Soft Storage: Tool totes etc. (No Warranty)
o Faults discovered at delivery accepted for return
o Faults within 90 days of user purchase are handled on a case by case basis
• Packout Hard cases, Drawers, Crates etc. (No Warranty)
o Faults discovered at delivery accepted for return
o Faults within 90 days of user purchase are handled on a case-by-case basis
NOTES:
• Important Spare Parts are generally available for cases
Hand Tool Warranty
Faulty Milwaukee hand tools can be replaced or repaired free of charge under a lifetime guarantee should they break during normal usage due to material or manufacturing fault. This excludes hand tools without apparent fault, worn out but still functional, rusty, burnt, abused, modified, transformed, ground, welded, used for other purposes than the normal use, destroyed by neglect or intentionally.*
*Terms of the Milwaukee Hand Tool Lifetime Guarantee
- Lifetime Guarantee is granted by TECHTRONIC INDUSTRIES (UK) LTD, address: Suite A, Second Floor, Parkway, Marlow, Bucks, England, SL7 1YL.
- Lifetime is defined as the period of time a tool can be expected to last under normal use and conditions.
- Your dated proof of purchase or sales receipt must accompany all requests and claims under this guarantee coverage.
- In order to assert the guarantee, you must inform the guarantor by e-mail at uk.technical.group@tti-emea.com (1) that a defect occurred in the hand tool (exact description of the defect); (2) at what time the defect occurred; (3) about the date of purchase proven by a copy of the sales receipt or another proof of purchase; (4) about the name of the seller (the company); (5) about the guarantee you are requesting (replacement or repair).
- This guarantee is granted to the original retail purchaser only and may not be transferred or assigned to subsequent owners.
- Your statutory consumer rights in case of product defects remain unaffected. These rights are not restricted by this guarantee and continue to be free of charge.
- This guarantee excludes all Milwaukee measuring devices.
How To Register
You must register your tool within 30 days of purchase. You can register your tools here:https://extension.milwaukeetool.eu/index.htm
Technical Support / Contact
Milwaukee Technical Support can be reached on: 0800 389 0305
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
http://www.makitauk.com/terms-and-conditions-of-3-year-warranty.html
Bosch offer a standard 1-year professional warranty on their power tools, batteries, and chargers. Warranty excludes: Chucks, power leads, service items, filters, and any components that are subject to wear caused by use.
Extended Warranties
Most Bosch power tools can be registered for a 3-year warranty and you can also take advantage of the Bosch Battery premium service which will extend the warranty of your batteries and chargers to 2 years. The warranty excludes high-frequency tools, production cordless screwdrivers and pneumatic tools, supplied accessories, battery packs and chargers.
How To Register
You must register your tools and batteries within 30 days of purchase. You can register your items with Bosh here: https://webapp.bosch.de/warranty/start!display.do
Technical Support / Contact
The Bosch Service Hotline can be reached on: 0344 736 0109 Monday – Friday: 08:00 – 17:00
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Festool offer probably the most comprehensive aftersales and warranty service currently available. If something is faulty, it is repaired free of charge (If the tool is within its warranty period). This includes labour, spare parts and all wear parts. The Festool transport service will collect the tool if required – and return it free of charge as well. This eliminates the cost risk for you and saves time that can be invested in your work.
Extended Warranties
Festool offer the above warranty terms as well as 36 months of theft protection. Easier than insurance: If stolen – even from a building site or car – you will receive a brand new replacement tool after paying an excess of £100 inc. VAT. Wherever the thief strikes. You're covered.
How To Register
We will automatically register your Festool product on your behalf, so you don’t need to do anything to take advantage of Festool’s warranty. If you do not wish us to register your tool for you then you must let us know within 7 days of purchase. You can register your tool yourself here: https://www.festool.co.uk/service/service-all-inclusive Or contact the Festool service team on: 01284 760 791
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Hikoki offer a standard 1 year warranty all cordless and corded tools delivered to an address within the UK. This also included Li-on batteries from 4.0Ah to 6.0Ah
Extended Warranties
Most Hikoki products can be registered for a 3-year warranty. The products EXCLUDED from the 3-year warranty are: Gas Nailers, Petrol Tools and Heated Clothing. Outdoor power tools can still be registered for an extended warranty but only up to 2 years instead of 3.
How To Register
You must register your tool within 28 days of purchase. You can register your tools here: https://hitachi-powertools.co.uk/service/warranty-electric.php/
Technical Support / Contact
Should your product develop a fault, Hikoki offer an exceptional after sales service. Please see number below to arrange a free collection under warranty. Hikoki Service – 01908 660663 Or if you prefer, you can fill in an online Collection Form using the link below: Online Return Form - https://hitachi-powertools.co.uk/returns/ They can also be contacted on the above number for any technical enquiries.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Hikoki’s warranty terms and conditions: https://www.hikoki-powertools.co.uk/contact
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. he warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
You can extend the standard warranty for your Lithium-ion battery driven tools, rechargeable batteries, and chargers for free. You only need to register the item within 4 weeks from date of purchase to extend the warranty for battery-driven tools to 3 years and for rechargeable batteries and chargers to 2 years.
How To Register
You must register your tool within 4 weeks of purchase. You can register your tools here: https://www.panasonic-powertools.eu/en/construction/registration.htm
Technical Support / Contact
You can call us on 020 8532 5000 from here we'll advise the best course of action to rectify any problems.
Terms & Conditions
Here is a link to Panasonics full terms and conditions: https://www.panasonic-powertools.eu/cps/rde/xbcr/pt_en_construction/extended_guarantee_powertools_en.pdf
The product will be free from defect in workmanship for a period of 12 months, except in relation to any gas strut or lock forming part of the goods.
Extended Warranties
You can extend the standard warranty for your Lithium-ion battery driven tools, rechargeable batteries, and chargers for free. You only need to register the item within 4 weeks from date of purchase to extend the warranty for battery-driven tools to 3 years and for rechargeable batteries and chargers to 2 years.
How To Register
You must register your tool within 4 weeks of purchase. You can register your tools here: https://www.panasonic-powertools.eu/en/construction/registration.htm
Technical Support / Contact
You can call Panasonic's Service Provider Salco Tools on 02380 737 355 from here they'll advise the best course of action to rectify any problems.
Terms & Conditions
Here is a link to Panasonics full terms and conditions: https://www.panasonic-powertools.eu/cps/rde/xbcr/pt_en_construction/extended_guarantee_powertools_en.pdf
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty does not cover general wear and tear or damage & does not cover consumables or wearable items.
Extended Warranties
Bessey do not offer an extended warranty on their products
Technical Support / Contact
Bessey Technical Support can be reached on: 01376 346 197
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Bessey’s terms and conditions: https://www.besseytools.co.uk/terms-conditions/
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
Defender do not offer an extended warranty option on their items.
Technical Support / Contact
Defender is a subsidiary of Birchwood Price Tools who can be contacted on: : 0115 938 9000. You can also contact our team on: 0208 532 5000 and we can advise on the best course of action.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Defender’s quality assurance page: https://www.defenderpower.com/quality-and-performance-testing/
The warranty period is 24 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. Power X-Change batteries are supplied with a 6 month warranty.
Extended Warranties
Einhell tools can be registered to receive a 3 year warranty. Power X-Change batteries can be registered here Power X-Change batteries can also be registered to receive a 2 year warranty.
How To Register
You must register your items within 30 days of purchase. You can register your tools here: https://www.einhell.com/en/services/product-warranty.html Power X-Change batteries can be registered here: https://www.einhell.com/en/services/battery-warranty.html
Technical Support / Contact
Einhell Technical Support can be reached on : +49 9951 942-0. , It is recommended that you contact our team on: 0208 532 5000 for any technical support needed.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Einhell’s full warranty terms and conditions: https://www.einhell.com/en/services/warranty.html
ESTWING’S WARRANTY IS NOT A LIFETIME WARRANTY, HOWEVER, ESTWING FULLY WARRANTS ITS ALL- STEEL HAMMERS AGAINST FAILURE IN NORMAL USE, BUT DOES NOT WARRANT ITS TOOLS AGAINST MISUSE, ABUSE, OR WEARING OUT.
Extended Warranties
Estwing do not offer any extended warranties
Technical Support / Contact
In the unlikely event of your Estwing item developing a fault in line with the manufacturers specification, please call our team on: 0208 532 5000 and we would be happy to rectify the issue for you.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Estwing’s full warranty terms and conditions: https://www.estwing.com/pages/warranty
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. This excludes Draper standard air tools that come with a 6 month warranty period. All Draper products are covered by a minimum 1 year parts and labour guarantee. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects.
Extended Warranties
Draper do not offer an extended warranty on their products
Technical Support / Contact
If your Draper tool develops a fault within its warranty period, please give our team a call on : 0208 532 5000. , please give our team a call on 0208 532 5000 and we would be happy to get it resolved for you.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Draper’s full warranty terms and conditions: https://www.drapertools.com/corporate-policies
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
Most Evolution tools can be registered for a 3-year warranty, but some products are only eligible for a 2 year warranty. You can check your model here: http://www.evolutionpowertools.com/uk/warranty/
How To Register
You must register your tool within 30 days of purchase. You can register your tools here: http://www.evolutionpowertools.com/uk/register/
Technical Support / Contact
You can call us on 020 8532 5000 from here we'll advise the best course of action to rectify any problems.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Evolution’s full warranty terms and conditions: http://www.evolutionpowertools.com/uk/warranty/
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
All FEIN power tools, Li-on batteries, and chargers can be registered for a 3 year warranty.
How To Register
You must register your tool within 6 weeks of purchase. You can register your tools here: https://fein.com/en_uk/service/3-year-fein-plus-warranty/overview-of-product-registration/
Technical Support / Contact
Fein Technical Support can be reached on: 01327 308 730 You can also email them using: sales@fein-uk.co.uk
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to FEINS’s full warranty terms and conditions: https://fein.com/en_uk/service/3-year-fein-plus-warranty/guarantee-declaration-t297249/
The warranty period is 12 months and commences on the date when the product was purchased and only covers manufacturing faults. This date must be documented by an invoice or other proof of purchase.
Technical Support / Contact
FirmaHold/TIMco Technical Support can be reached on: 01829 261 111 You can also call our team on 0208 532 5000
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to TIMco’s full terms and conditions: http://www.timco.co.uk/terms-and-conditions
The warranty period is 24 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The guarantee covers only defects which can be attributed to a material and/or production fault as well as non-performance of warranted characteristics.
Technical Support / Contact
To arrange this free of charge collection service Flex / Jaymac can be contacted on the number below: Jaymac – 01332755799 When collecting the item, they will require a copy of the invoice so please include this with the item in the packaging.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Flex’s full terms and conditions: https://www.flex-tools.com/en/service/general-guarantee/
Gerber’s 25 Year Warranty guarantees to the consumer that this product will be free of defects, in material and workmanship for the designated warranty timeframe. This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear are not covered under the warranty. If the product failed while being used as it was intended to be used, Gerber will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.
Technical Support / Contact
Gerber/Fiskars Technical Support can be reached on: 01782 204141
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Gerber’s full warranty terms and conditions: : http://www.gerbergear.co.uk/Meet-Gerber/Support/Warranty-Info
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.
Extended Warranties
Most Husqvarna items can be registered to receive 1 additional year of manufacturers warranty This excludes clothing and accessories.
How To Register
You must register your tool at the time of purchase. You can register your tools here: https://www.husqvarna.com/uk/support/product-registration/
Technical Support / Contact
Husqvarna Technical Team can be contacted at: consumer.supports@huqvarna.co.uk
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above. Please note that before transportation all Petrol Products must be drained of fluids otherwise collections will be refused.
Terms & Conditions
Here is a link to Husqvarna’s full warranty terms and conditions: : https://www.husqvarna.com/uk/support/husqvarna-warranty/
Karcher offer different warranty periods depending on which product you have purchased. Here is a list of the most common products and their associated warranty periods: Any K2 – 2 years K4 – K7 (excluding ecologic machines) – 3 years Any ecologic machine – 5 years All steam cleaners – 2 years All Multi-Purpose Vacuums – 2 years
Extended Warranties
Karcher does not offer any extended warranties
Technical Support / Contact
You can reach the Karcher Support Team on: 01295 752 200 or helpline@karcher.co.uk
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Karchers full warranty terms and conditions: : https://www.kaercher.com/uk/services/support/online-shop-support/online-shop-gtc.html
Knipex tools come with a Lifetime Limited Warranty. This warranty applies only to the original end-user that purchased the tool and does not apply in any way to failures caused by misuse, abuse, alteration, accident, or tools worn out by use.
Technical Support / Contact
Knipex Technical Support can be reached on: 847 398 8520. You can also contact our team on: : 0208 532 5000 who should be able to rectify your issue a lot quicker.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Knipex’s full warranty terms and conditions: http://knipex-tools.com/disclaimer/lifetime-limited-warranty/
KNotwithstanding the statutory warranty rights, MAFELL grants business customers a 12-month (private customers: 24-month) guarantee from the date of purchase of the machine. The guarantee exclusively covers faults arising from material, manufacturing and assembly defects.
Extended Warranties
Mafell tools can be registered for an extended 3 year warranty. You must register your tool with Mafell within 30 days of purchase.
How To Register
You can register your tool online here: https://www.mafell.de/en/service/extra-services/ Or complete your included guarantee card and send it back to us or Mafell within 4 weeks of purchase.
Technical Support / Contact
As Mafell are based in Germany it is advisable that you call us on: 847 398 8520 You can also contact our team on: : 0208 532 5000 5000 so we can advise on how to rectify your issue.
Have An Issue With a Product
Terms & Conditions
Here is a link to Knipex’s full warranty terms and conditions: http://knipex-tools.com/disclaimer/lifetime-limited-warranty/
Terms & Conditions
Here is a link to Mafell’s full warranty terms and conditions: https://www.mafell.de/fileadmin/user_upload/Service/Zusatzleistungen/en/mafell_extra-services_1117.pdf
Masterlock offer a Limited Lifetime Warranty on all products excluding Electronic/Bluetooth products, cargo products, safes, and door furniture. This limited warranty applies only to defects in materials and workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed, reinstalled or refinished to repair or replace the Product or part
Technical Support / Contact
Please contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above
Terms & Conditions
Here is a link to Masterlock’s full warranty terms and conditions https://www.masterlock.eu/warranty-information
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
Extended Warranties
Metabo are very confident in their machines and offer an “XXL 3 YEARS WARRANTY” on power tools.
How To Register
You must register your tool within 30 days of purchase. You can register your tools here: https://www.metabo-service.com/en/login
Technical Support / Contact
Metabo can be reached on: 0238 073 2000
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Metabo’s full warranty declaration: https://www.metabo.com/uk/en/info/service/declaration-of-warranty/
The warranty period is 12 months and commences on the date when the product was purchased and only covers manufacturing faults. This date must be documented by an invoice or other proof of purchase.
Technical Support / Contact
Ox Technical Support can be reached on: 020 8676 9990 You can also contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Metabo’s full warranty declaration: https://www.metabo.com/uk/en/info/service/declaration-of-warranty/
ITW (Paslode/Spit Parent) warranties that new Cordless power fastening tools, parts and accessories will be free from defects in material and workmanship for the period shown below, after the date of delivery to the original user.
Extended Warranties
The warranty periods on Paslode tools vary greatly. Please see here for a full list of tools and what their warranties do or do not cover: Please see here for a full list of tools and what their warranties do or do not cover: http://www.paslode.com/parts-service/warranty-info/
How To Register
You must register your tool within 30 days of purchase to take advantage of ITW’s serial number storage service. You can register your tools here: http://www.itwcp.co.uk/en/register-your-tool/warranty/
Technical Support / Contact
ITW Construction Products Service Team can be contacted on: 0800 731 4924
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to ITW’s full warranty terms and conditions: http://www.itwcp.co.uk/en/register-your-tool/warranty/
The warranty period is 24 months and commences on the date when the product was purchased and only covers manufacturing faults. This date must be documented by an invoice or other proof of purchase. This warranty applies only on new products.
Extended Warranties
RUBI offers extended warranties between 3 and 5 years on many of their products.
How To Register
To register your tool, you must download the CLUB RUBI app on your phone or tablet. You will receive your extended warranties as well as many other benefits.
Technical Support / Contact
Rubi Technical Support can be reached on: +44 1708 559609
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to RUBI’s full warranty terms and conditions: https://www.rubi.com/en/general-warranty-conditions
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. Scheppach machines also come with a structural warranty and which lasts up to a maximum period of 4 years depending upon the product group, design, type, or intended usage. The structural warranty ensures that the customers Scheppach machine will remain free from distortion, sufficiently accurate, able to operate as intended within the machines given tolerances, and remain fit for purpose as designed at the original point of sale. The warranty periods apply as follows: Scheppach Special Edition and Bench Top: 2 years Scheppach Workshop: 3 years Scheppach Professional: 4 years
Extended Warranties
Scheppach do not offer any extended warranty on their products
Technical Support / Contact
Scheppach/NMA Technical Support can be reached on: 01484 400 488 Or you can fill in a repair order with Scheppach direct here: https://www.scheppach.com/repair-service.aspx
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Scheppach’s full terms and conditions: : https://www.scheppach.com/information-gtcs.aspx
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects. Guarantees on Premier Air Tools and Welding Transformers are conditional on completion and return of a simple registration guarantee card.
Extended Warranties
Steel Vices, Welding Transformers, and Premier Air Tools can all be registered to extend their warranties. The warranty for each product type varies so please see here for a full breakdown: http://www.sealey.co.uk/PLPageBuilder.asp?id=99&method=mWarranty
Technical Support / Contact
Sealey Technical Support can be reached on: 01284 757505
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Sealey’s full warranty terms and conditions: : http://www.sealey.co.uk/files/Sealey_Terms_of_Business_20170101.pdf
ITS offers a full Stihl Service & Repair Warranty with our dedicated workshop available - call us on 020 8532 5000 for more details
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase.
Extended Warranties
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. This offer is available for the following Trend Professional Power Tools only; Product Refs. T5EB, T5ELB, T5EK, T5ELK, T5EK/MK2, T10EK, T10ELK, T11EK, T11ELK, T20K, T20LK, T30A, T30AF and T30ALF.
How To Register
You must register your tool within 30 days of purchase. You can register your tools here: https://www.trend-uk.com/account/login.php?l=en&c=UK&
Technical Support / Contact
Trend Technical Support can be reached on: 01923 249 911
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturer’s warranty procedure using the contact details above.
Terms & Conditions
Here is a link to Trends’s full warranty terms and conditions: http://www.trend-uk.com/en/UK/support-UK/#Warranty
Known worldwide for designing & manufacturing "The Best Tools for the Job", global screwdriving giant Wera Tools are famous for their top quality screwdriving tools which all come with a lifetime guarantee against breakage due to defects in materials or workmanship for the normal life of the tool.
Technical Support / Contact
Wera Technical Support can be reached here: https://www-de.wera.de/en/contact/enquiries/ You can also contact our team on: 0208 532 5000 who should be able to rectify your issue a lot quicker.
Have An Issue With a Product
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (DPD collections are chargeable at £4.95) or you can go direct to the supplier using the contact details above.
Terms & Conditions
Here is a link to Knipex’s full warranty terms and conditions: http://knipex-tools.com/disclaimer/lifetime-limited-warranty/