About Us
Providing all the tools you need since 1979
We started supplying the trades of East London back in 1979 from a tiny 150sq ft shop in Leyton with only 4 members of staff but with the support of our loyal customers we were able to move to a slightly bigger shop a few doors down in 1987.
We have been fortunate enough to work alongside some of the best and most highly skilled tradespeople in the country and its their support that enabled us to grow and offer the same fantastic service to the whole of the UK with our first mail order catalogue, the “ITS Monthly” in 1995.
From 1995 to now, we’ve gone from strength to strength by opening 3 branches, moving into a 152,000sq ft HQ in Harlow, and now offer over 29,000 products with next day delivery service and it’s all thanks to you. We couldn’t have done it without your support so thank you.
Our Ethos
Exceptional Service
We offer unparalleled service from beginning to end. From advice, in store online and on the phone to aftersales care and customer service. Our staff are fully trained across all areas of our products
Only the best
We handpick every item that we stock, so you are safe in the knowledge that if we sell it, it’s been picked by our team of professional buyers who vet every item we’re shown.
Here for you
We do everything we can to make your experience with us as perfect as can be, from our flexible and fast delivery service to our customised exclusive kits and 99% of products in-stock ready to ship. Buying with us is fast and easy
Our Locations
Harlow
DC ONE
Edinburgh Way
Harlow
CM20 2BN
Walthamstow
Unit 11
Waltham Park Way
Walthamstow
E17 5DU
Chelmsford
Dukes Park Industrial Estate
5 Montrose Road
Chelmsford
CM2 6TE
Our History
1979 -1984
THE BEGINNING
The company was formed as a supplier to local businesses in East London and Essex, trading under the full company name of Industrial Tool Supplies (London) Ltd. We opened our first store, a 150sq ft lock-up shop in Leyton There were no systems in place, very little stock holding and we only had 4 members of staff. We soon outgrew this shop and moved 10 doors down the road which allowed us to increase staff, stock and shop front.
1987 - 1995
GROWING
We were one of the first in the industry to recognize the benefits of computerisation which we achieved in 1987. Throughout the previous 10 years we acquired more adjoining premises to accommodate our rapidly expanding business and stock levels. We were now able to serve and support more local tradesmen and women.
1995 - 2002
MAIL ORDER
Expanded the current operation to offer a mail order delivery service to the whole of the UK, during this time we merged all periodic mail shots into one Monthly sales brochure called “ITS Monthly”
ITS Monthly transformed into “ITS Update” and became a quarterly production sent out to current and historic customers.
ITS update then changed into the ITS Catalogue as we now know it!
2003
WALTHAMSTOW OFFICE
In order to service the additional stock lines and growing audience we needed to move the office to a much larger unit. So we upped stocks and moved to the offices and our stock to Walthamstow, whilst retaining the store in Leyton High Street.
2012
LOUGHTON DISTRIBUTION CENTRE
Again the company grew to the point where we needed far greater space to be able to hold the new levels of stock in order to fulfill our promise to keep 99% of items in stock ready for delivery. So we opened a new head office and distribution centre in Loughton, Essex.
2013
LOUGHTON STORE
Months later, we opened up our second branch directly underneath our new Loughton head office.
2014
WALTHAMSTOW STORE
After the success and demand of our second branch we then converted the Walthamstow warehouse which we still owned into a third branch.
2015
HARLOW STORE
To continue our growth and help expand we opened up our third and new flag ship store in Edinburgh Way, Harlow.
2017
LEYTON STORE
Our Leyton store moved to a much larger shop just round the corner. Allowing us to give the store a much needed face lift and hold more stock in-store, to cater for the increasing local demand.
2017
NEW WAREHOUSE
With an increasing product range and nationwide demand we again ran out of room Loughton warehouse and office, so we decided to move to the largest distribution centre in the south east of England, DC380 in Edinburgh Way, Harlow. Providing an employment boost to the local community and allowing us to continue to expand.
2019
HAPPY 40TH BIRTHDAY
To help us celebrate our 40th year of supplying some of the best trades people in the UK we released a promotion with 40 incredible Power Tool Deals along with 40 more deals on your everyday essentials.
2024
HARLOW STORE MOVE
Our mission is to provide our customers with the best choices and solutions for any task they are about to undertake. Our solution: reinventing the tool shopping experience! Our Harlow Store gives you the opportunity to get hands-on and explore our extensive range across all the brands you’ve come to trust. When we say we can offer all the tools you need, we mean it.
2024
FFX ACQUIRED
When FFX ceased trading, we wanted to reach out and introduce ourselves to their customers — expanding our range and offering an even greater choice of tools and accessories, perfect for any project. Alongside this, we provide exceptional aftercare, all at the best possible price.
2025
CHELMSFORD STORE OPENING
Following the amazing success of our newly upgraded Harlow Store, we wanted to see if lightning could strike twice — and it did! Delivering the same experience as our flagship store was no small feat, but we set out to prove to the trade, the people of Chelmsford, and the surrounding areas that we have exactly what they need: knowledge, range, and customer focus, all at competitive prices.
2025
TOOLSTOP ACQUIRED
When Toolstop decided to take their business in a new direction, we wanted to show their existing customers everything we had to offer. Now, Toolstop’s former customers are enjoying our special promotional events, exploring our extensive range, and experiencing the outstanding customer service that has made ITS the trade’s choice since 1979!
